The NHS Performance Assessment Framework: a "balanced scorecard" approach?

J Manag Med. 2002;16(4-5):345-58. doi: 10.1108/02689230210446526.

Abstract

The NHS in the UK has recently adopted a new Performance Assessment Framework (PAF), aiming to provide a broader view of performance within the NHS The PAF is not only a multi-stakeholder approach reflecting various stakeholders' interests across six dimensions, but is also used by the Government as a strategic management tool to ink national strategies with local operation activities. The Government claims that the PAF is a "balanced scorecard" approach This study discusses the concepts of the BSC underlying the NHS PAF.

MeSH terms

  • Efficiency, Organizational
  • Health Services Accessibility
  • Humans
  • Information Services*
  • Management Audit
  • Outcome and Process Assessment, Health Care
  • Patient Satisfaction
  • Quality Indicators, Health Care*
  • State Medicine / standards*
  • United Kingdom