Patient satisfaction scores*
| Communication domain | Top-box score, % (percentile rank) | Point-increase in percentile rank | P value | |
| Preintervention | Postintervention | |||
| Communication with nurses | 80.5 (59) | 83.1 (84) | 25 | 0.04 |
| Communication with physicians | 78.5 (41) | 82.0 (74) | 33 | <0.01 |
| Likelihood to recommend†| 68.9 (46) | 70.9 (64) | 18 | 0.31 |
*Preintervention surveys (n=2010 respondents) were collected from March 2020 through February 2021, and postintervention surveys (n=3489) were collected from March 2021 through November 2021.
†Press Ganey loyalty question.