Table 3

Staff survey statement responses on a scale of 0 ‘strongly disagree’ to 100 ‘strongly agree’

Variable	Wave 1 (September 2020)			Wave 2 (March 2021)			Change in mean score (Wave 2−Wave 1)			Wave 3 (July 2021)			Change in mean score (Wave 3−Wave 1)
Variable	n	Mean	SD	n	Mean	SD	Value	95% CI	P value	n	Mean	SD	Value	95% CI	P value
Managing HIUs
Staff confidence	257	65	22	346	68	22	3*	−0.34 to 6.75	0.076	130	72	21	7***	2.67 to 11.96	0.002
Doctors	87	65	18	99	70	17	5*	−0.39 to 9.60	0.071	47	69	18	3	−3.08 to 9.83	0.303
Nurses	130	66	22	181	70	20	4	−1.11 to 8.41	0.133	68	76	21	9***	2.77 to 15.55	0.005
Others	40	57	30	66	58	28	1	−10.04 to 12.85	0.808	15	65	29	8	−9.77 to 25.97	0.367
Well supported	258	64	25	345	76	21	12***	8.34 to 15.65	<0.001	128	73	22	9***	3.76 to 13.88	0.001
Doctors	87	66	20	99	73	17	8***	2.28 to 13.03	0.006	46	73	17	↑8	0.94 to 14.82	0.026
Nurses	130	64	25	181	77	21	13***	7.95 to 18.46	<0.001	68	73	24	↑9	1.70 to 16.39	0.016
Others	41	60	30	65	76	25	16***	5.60 to 27.01	0.003	14	69	28	9	−9.73 to 27.16	0.348
HIU staff training	253	40	25	347	62	26	22***	17.74 to 26.20	<0.001	129	62	28	22***	16.18 to 27.36	<0.001
Doctors	86	44	22	99	60	24	16***	9.02 to 22.42	<0.001	47	61	24	17***	8.31 to 24.78	<0.001
Nurses	128	38	25	181	62	27	24***	18.12 to 30.16	<0.001	67	62	28	25***	16.67 to 32.40	<0.001
Others	39	37	31	67	64	29	27***	15.55 to 39.08	<0.001	15	61	37	24**	4.24 to 44.11	0.018
Negative impact	258	49	32	331	48	30	−1	−6.04 to 4.04	0.697	124	54	30	5	−1.56 to 11.84	0.132
Doctors	87	52	29	94	53	29	1	−7.16 to 9.66	0.770	45	60	29	8	−2.49 to 18.47	0.134
Nurses	130	49	33	175	46	31	−2	−9.52 to 4.97	0.537	65	54	30	5	−4.24 to 14.99	0.272
Others	41	45	34	62	46	31	1	−12.15 to 13.37	0.925	14	38	28	−7	−27.30 to 13.04	0.481
HIUs care
Dignity and respect	258	61	28	346	70	25	9***	5.10 to 13.59	<0.001	130	66	29	5	−1.14 to 10.83	0.112
Doctors	87	51	23	98	59	23	8**	1.70 to 15.05	0.014	47	59	29	8*	−0.98 to 17.11	0.080
Nurses	130	64	29	181	73	24	10***	3.65 to 15.41	0.002	68	70	28	6	−2.55 to 14.36	0.170
Others	41	72	29	67	77	26	5	−5.50 to 15.97	0.336	15	68	29	−4	−22.03 to 13.42	0.629
Appropriate care	254	65	27	344	74	23	10***	5.88 to 13.94	<0.001	130	72	26	7***	1.86 to 13.13	0.009
Doctors	87	57	23	98	65	24	8**	1.22 to 14.96	0.021	47	67	25	10**	1.68 to 18.92	0.020
Nurses	127	67	28	179	77	21	10**	4.40 to 15.46	0.001	68	75	26	8*	−0.35 to 15.79	0.061
Others	40	74	27	67	82	23	8*	−1.49 to 17.87	0.096	15	76	29	2	−14.71 to 18.41	0.824
Timely care	255	65	27	348	72	25	7**	3.21 to 11.53	0.001	128	70	27	5*	−0.65 to 10.91	0.082
Doctors	87	59	25	99	65	25	6	−1.22 to 13.19	0.103	47	63	25	4	−5.00 to 13.00	0.381
Nurses	127	67	27	182	76	23	9***	3.27 to 14.58	0.002	66	75	27	8**	0.05 to 16.21	0.049
Others	41	70	30	67	72	27	2	−8.52 to 13.34	0.664	15	68	31	−2	−20.03 to 16.55	0.849

‘Others’ included health care assistants, paramedics, admin and undefined staff categories.
*p<0.10, **p<0.05, ***p<0.01.
HIU, high-impact user.