Illustrative examples of the seven categories of positive behaviours identified in Ethos feedback for Recognition submissions
| Categories of positive behaviours | No of reports (%) | Illustrative examples | ||
| Event description | Profession of positive agent | Profession of submitter | ||
| Notable non-technical skills | 947 (79.3) | “(deleted) has consistently been a wonderful team player in (deleted), especially during the COVID transitions of wards. He always has a positive attitude and always willing to go above and beyond to help his colleagues. (deleted) has excellent communication with us, which in turn allows us to provide the best care for our patients” | Pharmacy | Pharmacy |
| Values-driven behaviour | 866 (72.5) | “(deleted) is such a compassionate nurse towards all patients and colleagues. (deleted) had a (deleted) family who were frustrated and upset at (deleted) due to a misunderstanding, and was able to deescalate the situation while making the family at ease and provide support. She goes out of her way to provide genuine empathy and care to patients and families.” | Nurse | Nurse |
| Patient care delivery and performance | 612 (51.3) | “(deleted) has assisted me with a number of patients within the hospital. (deleted) has always offered to assist with patients, particularly who are CALD patients and are often quite vulnerable due to language barriers. (deleted) has always delivered patient centred care with kindness and respect. (deleted) is a very thoughtful nurse who always going above and beyond to help me whenever she can with patients. (deleted) is an amazing nurse and a true player” | Nurse | Allied Health |
| Leadership, teaching or coaching skills | 231 (19.4) | “As a trainee I had a very difficult morning… (deleted) was incredibly supportive. He gave advice and constructive feedback. He was reassuring and allowed me time to make some notes and offered me the opportunity to repeat a practice examination. As a supervisor, (deleted) went over and above to help make a difficult day much easier” | Medical | Trainee (Medical) |
| Overcompensating for gaps | 97 (8.1) | “Stepped up when short of staff, helped out in kitchen and laundry” | Allied Health | Allied Health |
| Advocacy for other people | 74 (6.2) | “(deleted) came in to the hospital yesterday evening, despite not being on call, to advocate for a critically unwell (deleted) patient under the (deleted) that she knew well from a (deleted). She … accompanied the patient to theatre in the morning to explain the patient’s complex medical history to the treating doctors” | Medical | Medical |
| Notable technical skills | 45 (3.8) | “My colleagues and I had exhausted all options with other support teams, until our case was escalated to (deleted). (deleted) was calm and patient over the phone, but was also extremely helpful and knowledgeable. He resolved our technical issue just before we were about to give up. (deleted) should be commended for his amazing work.” | Other non-clinical | Allied Health |