Table 2

Compliance rates of implemented evidence-based change ideas focusing on PX priorities.

Patient experienceCompliancePriority area
  • Improving PX in inpatients by focusing on accommodation and comfort for visitors.

  • Improving PX at discharge.

Outpatient10%- Improving PX in outpatients by focusing on the courtesy of registration staff.
Emergency room (ER)90%- Improving PX in ER by focusing on waiting time to see the physician.
  • PX, patients' experience.