Table 1

Evidence-based change ideas to target the culture of care

InterventionComplianceHow
PFAC100%The team is active and meets regularly.
Empathy training100%All registration staff and clinical staff.
Recognition of PX100%All patient experiences with staff named in positive comments are awarded a certificate of appreciation from the hospital director.
Leadership-patient interviews100%Including patient interviews to the scheduled weekly leadership safety walk rounds.
PX champions100%Assigned in every clinical department.

  • PFAC, patient and family advisory council; PX, patients' experience.