Patient experience before and after improvements
| Patient experience | Average before improvement (2019) | Survey Respondents (n) 2019 | Average after improvement (2020-up to date) | Survey Respondents (2020-up to date) | Difference Improvement | P value |
| Outpatient | 65.57 | 1893 | 73.38 | 1348 | +7.81 | 0.037 |
| Emergency room (ER) | 59.60 | 1366 | 65.45 | 1063 | +5.85 | 0.010 |
| Inpatient | 93.34 | 827 | 98.05 | 767 | +4.71 | 0.081 |