Planned improvement actions | n(%) | Example quotes |
Patient care focused | 822 (32) | |
Adequate support and care to patient |
| |
Patient education/counselling/decision support |
| |
Monitoring equipment/medication dispensing aids to patient |
| |
Staff focused | 932 (37) | |
Staff orientation/supervision/assistance |
| |
Staff training |
| |
Checklists/protocols/policies availability and adherence |
| |
Adequate staff numbers/quality |
| |
Equipment/agents/general protocols | 260 (10) | |
Provision/improvement of resources/equipment/medication alerts/systems/services |
| |
General protocols and guidelines support |
| |
Environment/organisational issues | 520 (21) | |
Environmental changes/matching physical environment |
| |
Organising risk assessment/root cause analysis/audits |
| |
Improving leadership/guidance |
| |
Matching staff/planning adequate staff |
| |
Improving a safety culture |
| |
Total | 2534 (100) |
IRS, incident reporting system.