Frequencies of responses to the HCAHPS questions in the sample (n=391)
| Question | Always/most of the time % | |
| Communication with nurses | Q1: During your hospital stay, how nice and respectful were the nurses with you? | 81.6 |
| Q2: During your hospital stay, how carefully the nurses listened to you? | 76.5 | |
| Q3: While staying at the hospital, how many times the nurses explained things to you in a way you can understand? | 70.1 | |
| Communication with physicians | Q4: During your hospital stay, how nice and respectful were the doctors with you? | 80.3 |
| Q5: During your hospital stay, how carefully the physicians listened to you? | 77.2 | |
| Q6: During your hospital stay, how often the physicians explained things to you in a way you understand? | 68.0 | |
| Communication about medicines | Q7: Before giving you medication, did doctors and nurses tell you the purpose of the medicine? | 52.2 |
| Q8: Before giving you medication did doctors and nurses tell you the side effects of the medicine? | 38.9 | |
| Responsiveness of hospital staff | Q9: During your hospital stay, how often you received nursing services in a timely manner? | 73.7 |
| Discharge information | Q10: During your stay in the hospital, did you receive written information about the symptoms that you may have after your discharge from the hospital? | 29.4 |
| Q11: During your stay in the hospital, was your pain well-controlled? | 76.2 | |
| Hospital environment | Q12: During your stay in the hospital, were your toilets and room kept clean? | 73.4 |
| Q13: During your stay in the hospital, was the surroundings of your room quiet at night? | 66.2 |
HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.