Short description | Items | M (SD) |
Appropriateness of appointments | Did making an appointment go well? And does the organisation/employee keep agreements made about moments/times of (desired) care, times and accessibility? | 7.8 (1.2) |
Quality and impact of care* | How do you assess the quality and impact of nursing, care or treatment? | 8.0 (1.2) |
Treatment by staff | Do the employees treat you with attention? Do the employees deal with you in a good way? | 8.2 (1.1) |
Alignment of care to own life* | Does care align with what you think is important? Does it fit the way you want to live? | 7.7 (1.3) |
Being seen and heard | Are you seen and heard? Are your requests appropriately responded to? | 7.8 (1.2) |
Attractiveness building, services and surroundings | Do you like the building, the amenities and the surroundings? | 7.9 (1.2) |
Total | 7.9 (1.1) |
*For these items, care users’ ratings were available for 183/200 LTC homes.
LTC, long-term care.