Themes identified from audit and feedback session
| Theme | Definition | Example quote |
| Interprofessional collaboration | Clinicians described the beneficial impact of collaboration and interprofessional care coordination after applying clinical training to practice. | ‘PCPs are happy to have someone help with disease management…’ |
| Confidence | Clinicians described the training as helping to refresh their knowledge of COPD management. Clinicians described the training as helping them to feel more self-assured and prepared to provide interventions to improve patient care. | ‘…(I, pharmacist)felt much more confident, confident in … knowing what’s appropriate therapy and then educating the patient on their COPD.’ |
| Process improvement | Educational materials helped clinicians to feel more confident in providing care to patients after they experienced COPD symptom flares. | ‘Having us step in to take care of … the Veterans who are having flare-ups… for us to kind of bridge the gap before they can see pulmonologist, I think it has been helpful. ’ |
| Motivation to enact training | Clinicians expressed a strong motivation to continue applying training content to clinical practice. | ‘This has been ridiculously awesome. It has been extremely fun to do this (training). I just can't thank you enough for even creating the program.’ |
| Patient-centred care | Through application of training content to practice, strong patient-practitioner relationships have been formed | ‘I still talk to him (patient) and I don't really need to, but he likes to call to ask me medicine questions all the time now.’ |
| Training approach | Clinicians described beneficial aspects of the training, include multimedia videos, quick-guides, and simulation-based learning. | ‘I really like the videos that were online. They were like a real appointment in a real setting you could see that was a real situation…’ |
COPD, chronic obstructive pulmonary disease.