Word count and readability
| Instrument | No of items | Word count | FKG readability grade | Reading age |
| Patient experience | 4 | 28 | 2.7 | 7.7 |
| Result satisfaction | 4 | 40 | 4.4 | 9.4 |
| Service integration | 4 | 33 | 5.1 | 10.1 |
| FFT 2019 (Friends and Family Test) | 3 | 50 | 2.4 | 7.4 |
| GPPS 2022 (GP Patient Survey) | 63 | 2657 | 6.3 | 11.3 |
| HCAHPS 2022 | 28 | 1014 | 8.3 | 13.3 |
FKG, Flesch-Kincaid grade; GP, general practitioner; HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.