Analysis
| Descriptive indexed codes from transcripts | Framework themes | Defined domain of indigenous patient experience |
| Community; cost; impact on life; access to technology; travel | Time; Choice; Barriers | Access—The ability to engage in health services. Examines the structural limitations and personal factors that determine the degree to which healthcare is interacted with |
| Feedback; health advocate; comprehensive, respect; patience; feeling valued; passionate | Communication; Empathy; Trust | Relationships—the development of connections between patients and providers that contribute to healthcare experiences |
| Flexibility; convenience; person-centred; holistic | Reminders; Follow-up; Accommodation | Quality—attributes of healthcare that are regarded by patients and physicians as contributing to a high standard of care |
| Discrimination; trauma; privacy; reconciliation; consistency (physical safety from COVID-19) | Autonomy; Trust; Continuity | Safety—actions, policies and environments that make patients feel comfortable when engaging in care. Encompasses not only physical safety, but emotional and cultural safety |