1. Introduction to quality improvement | Identify the key elements of the model for improvement Name the dimensions of quality care Describe the components of an effective aim statement Describe the four steps in a Plan-Do-Study-Act (PDSA) cycle Plan a process change Collect and interpret data related to performance and use to inform practice
| Progress quiz (multiple choice) Didactic lesson Applied team-based PDSA cycles from a game-based simulation with real-time data collection and graphing run charts. The game for the in-person session involves the assembly of Mr. Potato Head dolls and the game for online session involves team collaboration to solve the Triangular Peg Game.
|
2.Defining the quality problem | Define quality healthcare and quality improvement Describe the Model for Improvement Practice writing an aim statement Apply the following quality improvement tools to a case study: 5 Whys 5W2H Fishbone diagram Process map
| Progress quiz (multiple choice) Didactic Lesson Case study: measurement based care in an integrated primary care setting Review of a patient experience video to create a process map Think-pair-share of an excerpt from the novel Normal People which details a character’s experience of completing a self-report scale in a mental health clinic. Individual QI Project group supervision: faculty present a sample project reflection on personal practice to identify a project topic with faculty and peer feedback introduce use of the Institute for Healthcare Improvement Project Charter to develop the project
|
3.Measures and measurement in quality improvement | Describe the role of measurement in the Model for Improvement Outline the differences between data for research and data for improvement Define outcome, balancing and process measures Identify a run chart and control chart Construct a pareto chart and a process map Create a data collection plan
| Progress quiz (multiple choice) Didactic Lesson Case study: wait times in an urgent care psychiatry clinic Applied team-based PDSA cycles from a game-based simulation: assembling paper puppets Individual QI Project group supervision: faculty present another sample project trainees verbally present their progress using the Institute for Healthcare Improvement Project Charter faculty and peers provide feedback on the development of the project
|
4. Measurement, changes and PDSAs | Discuss the elements of Plan-Do-Study-Act cycles Review frameworks for developing change ideas Identify the four run chart rules: a shift a trend runs an astronomical point
Practice interpreting run charts
| Progress quiz (multiple choice and short answer) Didactic lesson Case study: polypharmacy on an inpatient unit Teaching videos on run charts Individual QI Project group supervision: faculty present another sample project trainees verbally present their progress using the Institute for Healthcare Improvement Project Charter faculty and peers provide feedback on the development of the project
|
5. Individual project presentations | Apply knowledge and skills in QI to your clinical work Disseminate your findings to colleagues for feedback
| Progress quiz (multiple choice and short answer) 5–10 min oral presentation by residents to faculty and peers in small groups
|