Table 1

AIDET approach

AAcknowledgeGreet the patient by name, make eye contact, smile and acknowledge family or friends in the room.
IIntroduceIntroduce yourself with your name, skillset, professional certification and experience.
DDurationGive an accurate time expectation for tests, physician arrival and identify the next steps. When this is not possible, give a time in which you will update the patient on progress.
EExplanationExplain step-by-step what to expect next, answer questions and let the patient know how to contact you, such as a nurse call button.
TThank youThank the patient and/or family. You might express gratitude to them for choosing your hospital or for their communication and cooperation. Thank family members for being there to support the patient.