Frequency distribution and numerical indicators of nurses' customer orientation by items
| Items | Very low | Low | Medium | High | Very high | Mean | SD | |||||
| N | % | N | % | N | % | N | % | N | % | |||
| I am always willing to help patients and their companions. | 2 | 0.8 | 6 | 2.3 | 28 | 10.5 | 112 | 42.1 | 118 | 44.4 | 4.27 | 0.79 |
| I want to make patients happy when their mood is low. | 2 | 0.8 | 7 | 1.5 | 33 | 12.4 | 117 | 44 | 110 | 41.4 | 4.24 | 0.78 |
| I want to resolve patients' complaints. | 2 | 0.8 | 3 | 1.1 | 25 | 9.4 | 139 | 52.3 | 97 | 36.5 | 4.23 | 0.72 |
| I want to consider cases that patients or their companions have not requested. | 6 | 2.3 | 22 | 8.3 | 76 | 28.6 | 111 | 41.7 | 51 | 19.2 | 3.67 | 0.95 |