Process measures before and after interventions. Data shown are based on the 170 consultations that were dealt with by telephone initially, 115 of which were accompanied by images
| Process measure | Before (weeks 1–6) | After (weeks 7–19) | P value |
| Patients who sent in images | 41 | 74 | |
| Images submitted | 85 | 223 | |
| Patients with images with acceptable framing | 26 (63%) | 68 (92%) | <0.001 |
| Patients with images that used a scale | 0 (0%) | 21 (28%) | <0.001 |
| Patients with images where the anatomical location was obvious from the images alone | 36 (88%) | 70 (95%) | 0.277 |
| Patients with at least one image that was well focused | 26 (63%) | 70 (95%) | <0.001 |