Practical advice | Organise high-quality image and sound in the meeting room. |
Use a room with two screens: one for the presentation and one for the videoconference. |
Organise a user-friendly videoconference tool and provide clear instructions for both professionals and patients. |
A partner or family member of the patient can join with the possibility to log in from a different device. |
During meeting: welcome the patient first and introduce all attendees. |
All attendees are visible. |
Frequent summaries during the meeting are helpful. |
Actively ask the patient to share their experiences and comments. |
Speak slowly with a loud and clear voice. |
Do not interrupt speakers. |
Supportive factors | Prior to the meeting: the patient receives clear explanation of the structure and goal of the meeting. |
The videoconference tool is tested with the patient prior to the meeting. |
Healthcare professionals have experience with the conference tool used. |
Patients do not have travelling time, which makes it easier to plan into their daily programme. |
Case manager or attending consultant calls patient afterwards (on the same day). |
Challenging factors | Some patients may be unfamiliar with videoconference tools. |
Facilities used for Lifesize meetings may not be in order and functioning properly. |
Non-verbal language is more difficult to observe. |
There is only one camera facing the meeting room: the patient sees professionals on a small scale and it may be difficult to see who is talking. |