12-item evaluation of CISCs (families)
| Score of outcome | Distribution of each item | ||||||||
| Ratio of full score outcome (%) | Range | Mean | Standard deviation | Strongly agree | Somewhat agree | Neither agree nor disagree | Somewhat disagree | Strongly disagree | |
| Overall satisfaction | 73.9 | 2–10 | 9.49 | 0.98 | |||||
| Want to use the CISC again | 77.5 | 18.8 | 3.3 | 0.5 | 0.0 | ||||
| Recommend using the CISC to families and friends | 80.8 | 15.0 | 3.8 | 0.5 | 0.0 | ||||
| Process of counselling | 58.1 | 3–15 | 14.1 | 1.38 | |||||
| CISC provided a comfortable counselling situation | 74.0 | 21.4 | 4.7 | 0.0 | 0.0 | ||||
| Counsellor worked sincerely with problem | 87.9 | 9.8 | 2.3 | 0.0 | 0.0 | ||||
| Counsellor provided atmosphere in which it was easy to speak about everything | 65.6 | 25.1 | 8.4 | 0.9 | 0.0 | ||||
| Short-term outcome of counselling | 51.2 | 5–15 | 13.73 | 1.74 | |||||
| Felt understood by counsellor | 71.8 | 24.4 | 2.3 | 1.4 | 0.0 | ||||
| Received enough information | 67.3 | 27.6 | 3.7 | 1.4 | 0.0 | ||||
| Problem is being resolved | 58.9 | 29.9 | 9.3 | 0.9 | 0.9 | ||||
| Medium-term outcome of counselling | 31.2 | 2–10 | 8.34 | 1.46 | |||||
| Feels can receive medical treatment without anxiety | 45.0 | 38.3 | 15.8 | 1.0 | 0.0 | ||||
| Relationship with medical staff improved | 39.6 | 28.2 | 30.7 | 1.0 | 0.5 | ||||
| Long-term outcome of counselling | 1–5 | 4.00 | 0.86 | ||||||
| Able to manage future problems | 34.0 | 35.4 | 27.8 | 2.8 | 0.0 | ||||
| Independent position of CISC | 63.7 | 1–5 | 4.45 | 0.81 | |||||
| Helped independently of hospital rewards | 63.7 | 18.9 | 16.0 | 1.4 | 0.0 | ||||
CISC, Cancer Information Support Centre.