Patient-identified opportunities for the hospital to address social needs
| Opportunity area | Paraphrased input from patient consultations |
| Training for staff related to social determinants of health, stigma and trauma | Patients noted wanting hospitals to know that visits to the hospital often add stress and that building capacity for trauma-informed care and social determinant of health would help reduce stigma and in turn improve patient experience. |
| Improved documentation of social needs | Patients identified that it would be helpful if there were a mechanism for the hospital to see if people are on social assistance so they can know whom to help without the patients having to ask. |
| Programmes that connect patients to navigation and support in the community | Patients discussed a need for advocacy and help with system navigation outside of the hospital, especially in connecting to financial support and family doctors with whom they would have a comfortable relationship. |