Table 3

Patient-identified opportunities for the hospital to address social needs

Opportunity areaParaphrased input from patient consultations
Training for staff related to social determinants of health, stigma and traumaPatients noted wanting hospitals to know that visits to the hospital often add stress and that building capacity for trauma-informed care and social determinant of health would help reduce stigma and in turn improve patient experience.
Improved documentation of social needsPatients identified that it would be helpful if there were a mechanism for the hospital to see if people are on social assistance so they can know whom to help without the patients having to ask.
Programmes that connect patients to navigation and support in the communityPatients discussed a need for advocacy and help with system navigation outside of the hospital, especially in connecting to financial support and family doctors with whom they would have a comfortable relationship.