Patients’ and clinicians’ suggestions for improving VPCs
| (A) Patients' suggestions | ||
| Infrastructure | Process | |
| Integrate video capability | Create a dedicated time slot | |
| Create option to share and discuss imaging/scans | Create option for F2F | |
| (B) Clinicians' suggestions | ||
| Infrastructure | Process | Other |
| Integrate video capability | Improved triage involving patients | Preappointment info sheet with questions |
| Expansion of dictaphones | Time windows versus exact times for calling patients | Tell patient to expect call from a private number |
| Dedicated quiet rooms | Patient led discharge | |
| Clinical Nurse Specialist help | More flexibility in clinic times | |
| Virtual waiting room | Categorise appointments | |
| Mobile application |
F2F, face to face; VPC, virtual phone clinic.