Table 4

Patients’ and clinicians’ suggestions for improving VPCs

(A) Patients' suggestions
Integrate video capabilityCreate a dedicated time slot
Create option to share and discuss imaging/scansCreate option for F2F
(B) Clinicians' suggestions
Integrate video capabilityImproved triage involving patientsPreappointment info sheet with questions
Expansion of dictaphonesTime windows versus exact times for calling patientsTell patient to expect call from a private number
Dedicated quiet roomsPatient led discharge
Clinical Nurse Specialist helpMore flexibility in clinic times
Virtual waiting roomCategorise appointments
Mobile application
  • F2F, face to face; VPC, virtual phone clinic.