Table 3

Patients’ and clinicians’ feedback on VPC

(A) Patients' feedback
ConvenientMissing clinical assessment
SaferNot reassuring
Ineffective communication
(B) Clinicians' feedback
ConvenientClinical assessment not possible
Patient centredDuplication of work if F2F assessment required
Good for triaging patientsCurrent methods of documenting inefficient
Facilitates information sharing/management decision
  • F2F, face to face; VPC, virtual phone clinic.