Mean satisfaction score | ||||
No of patients | VPC | F2F | P value | |
All patients | 100 | 4.1 | 4.5 | <0.001 |
Dissatisfied patients (<3/5) | ||||
VPC | 11 | 2.0 | 3.5 | <0.001 |
F2F | 2 | 3.8 | 2.3 | 0.051 |
Operative status | ||||
Preoperative | 44 | 4.2 | 4.5 | 0.057 |
Postoperative | 32 | 4.1 | 4.5 | 0.013 |
Non-operative management | 24 | 4.0 | 4.5 | 0.033 |
Reason for consult | ||||
Listed for surgery | 12 | 4.0 | 4.8 | 0.088 |
Arrange investigation | 7 | 4.0 | 4.9 | 0.090 |
Communicate results | 10 | 4.2 | 4.7 | 0.195 |
Refer to therapy | 19 | 3.8 | 4.5 | 0.043 |
Routine follow-up | 52 | 4.2 | 4.5 | 0.008 |
Consult outcome | ||||
Discharged from clinic | 21 | 4.4 | 4.4 | 0.901 |
Patient initiated follow-up | 12 | 4.0 | 4.5 | 0.160 |
New follow-up appointment booked | 67 | 4.0 | 4.5 | <0.001 |
F2F, face to face; VPC, virtual phone clinic.