Care triad | Resident %-positive | Family %-positive | Caregiver %-positive | Mean %-positive score | Agreement score | ||

A | 54 | 69 | 80 | 71 | Quite positive | 14 | Very low |

B | 71 | 87 | 91 | 83 | Very positive | 81 | Very high |

C | 20 | 42 | 56 | 44 | Quite negative | 11 | Very low |

D | 76 | 46 | 56 | 59 | Quite positive | 40 | Quite low |

E | 100 | 75 | 100 | 90 | Very positive | 75 | Very high |

F | 0 | 56 | 25 | 28 | Quite negative | 25 | Quite low |

G | n/a | 91 | 88 | n/a | n/a | ||

H | n/a | 58 | 90 | n/a | n/a | ||

I | 100 | 69 | 53 | 72 | Quite positive | 9 | Very low |

J | 46 | 80 | 75 | 68 | Quite positive | 45 | Quite low |

K | 50 | 100 | 64 | 72 | Quite positive | 36 | Quite low |

L | 50 | 43 | 69 | 53 | Quite positive | 68 | Quite high |

M | n/a | 88 | 69 | n/a | n/a | ||

N | 90 | 100 | 81 | 89 | Very positive | 81 | Very high |

O | 47 | 40 | 40 | 42 | Quite negative | 93 | Very high |

P | 67 | 41 | 71 | 53 | Quite positive | 70 | Quite high |

Q | 80 | 56 | 69 | 67 | Quite positive | 76 | Very high |

R | 50 | 33 | 70 | 57 | Quite positive | 58 | Quite high |

S | 41 | 50 | 67 | 51 | Quite positive | 75 | Very high |

T | 30 | 90 | 75 | 64 | Quite positive | 35 | Quite low |

U | 100 | 100 | 92 | 97 | Very positive | 92 | Very high |

V | 100 | 82 | 100 | 92 | Very positive | 82 | Very high |

W | 57 | 46 | 72 | 61 | Quite positive | 64 | Quite high |

X | 38 | 38 | 65 | 50 | Quite negative | 24 | Very low |

(1) n/a: less than five segments coded as positive/negative and therefore insufficient to calculate %-positive.

(2) Example of calculating agreement scores: example for triad A: Step (1) Selecting the agreement level, by calculating the largest %-positive difference between which two actors. In this triad the resident (54%) and caregiver (80%) disagree most, namely 26%. Hence, the agreement level is ‘very low’ (see table 2). Step (2) Calculating the agreement score, by subtracting the smallest %-positive difference between two actors from the number 25. In this triad the family (69%) and caregiver (80%) have the smallest difference, namely 11%. Hence, the agreement score is 25–11=14.