| March 2018 | 3 focus group interviews, managers (n=15) 2 individual interview, managers (n=2) 4 focus group interviews, employees (n=19)
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| April 2018–March 2019 | Workshops (44 hours) 4 focus group interviews, managers (n=23) Observation, managers (71.5 hours) Observation, employees (36.5 hours) Site visits (17 hours)
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| April 2019 | 3 focus group interviews, managers (n=16) 4 focus group interviews, employees (n=18) Document analysis
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