Table 1

Summary of the user survey feedback

QuestionOptionNo (%)
How did become aware of our ‘A Message For You’ service?Trust website14 (70)
Social media1 (5)
Word of mouth4 (25)
Doctor/nurse1 (5)
Have you also been in contact with your loved one using other means?Yes-Phone call1 (5)
Yes-Video call1 (5)
Yes-Text message3 (15)
Yes-Other2 (10)
No13 (65)
On scale of 1–5, how much do you agree with the following statement: I found the ‘A Message For You’ online portal easy to use.1 (strongly disagree)0
2 (disagree)0
3 (neither agree nor disagree)1 (5)
4 (agree)6 (30)
5 (strongly agree)13 (65)
On scale of 1–5, how much do you agree with the following statement: The ‘A Message For You’ helped me stay in contact with my loved ones in hospital1 (strongly disagree)1 (5)
2 (disagree)3 (15)
3 (neither agree nor disagree)4 (20)
4 (agree)4 (20)
5 (strongly agree)8 (40)
On scale of 1–5, how much do you agree with the following statement: The ‘A Message For You’ let my loved one know I was thinking about them.1 (strongly disagree)0
2 (disagree)2 (10)
3 (neither agree nor disagree)3 (15)
4 (agree)6 (30)
5 (strongly agree)9 (45)
Free-text comments‘It was absolutely brilliant’
‘It felt personal, easy to use and having something tangible that is, a card added something that you cannot get over the phone/text etc’
‘I liked that we could upload photos too, I really appreciated the messages were read to **** and the pictures were pinned up for her to see’
‘Thank you so very much to all involved in this and for your outstanding care’
‘The fact I felt like my friend could hear my messages in ICU’
‘It’s a great emotional boost for a patient!’
‘Helped **** feel less isolated because people were unable to visit him for a few weeks. Thank you very much for this excellent service.’