The number of consultations submitted to Dr iQ by high frequency users from July to November 2020
| User | July | August | September | October | November | Intervention | No of subsequent telephone/face-to-face appointments |
| DR-IQ-1 | 13* | 5 | 0 | 1 | 2 | TC | |
| DR-IQ-2 | 12* | 8* | 4 | 3 | 1 | TC, MDT, named clinician | Three over 6 weeks, then discharged |
| DR-IQ-3 | 11* | 2 | 2 | 1 | 0 | TC, opted for regular appointments | Three over 6 weeks, ongoing |
| DR-IQ-4 | 10* | 1 | 1 | 1 | 0 | TC, opted for regular appointments | Two over 2 months, then discharged |
| DR-IQ-5 | 10* | 2 | 0 | 0 | 1 | TC | |
| DR-IQ-6 | 12* | 7* | 1 | 1 | TC, MDT, named clinician | Nine over 3 months, ongoing | |
| DR-IQ-7 | 12* | 1 | 0 | 0 | TC | ||
| DR-IQ-8 | 11* | 4 | 1 | 1 | TC | ||
| DR-IQ-9 | 11 | 1 | 0 | None, appropriate use | |||
| DR-IQ-10 | 10 | 1 | 5 | None, appropriate use | |||
| DR-IQ-11 | 12* | 3 | TC | ||||
| DR-IQ-12 | 12 | 3 | None, appropriate use | ||||
| DR-IQ-13 | 11* | 9* | TC, MDT, named clinician | Ongoing | |||
| DR-IQ-14 | 10* | 2 | TC | ||||
| DR-IQ-15 | 10* | 1 | TC |
The intervention given to each user and the number of subsequent telephone or face-to-face appointments (if applicable) are also listed. An asterisk next to the number signifies inappropriate platform use.
MDT, multidisciplinary team discussion; TC, telephone call.