Distribution of quality indicators for emergency medical call centres, listed in the initial table built from observation and rapid review of literature
| Theme | Indicators (n) | |
| 1 | Material resources | 158 |
| Documents and procedures | 51 | |
| Exceptional health situation | 22 | |
| Amenities | 85 | |
| 2 | Human resources | 60 |
| Management | 6 | |
| ARM | 11 | |
| MR | 10 | |
| Other professionals | 16 | |
| Work time | 10 | |
| Age structure | 1 | |
| Teaching and coaching | 6 | |
| 3 | Quality approach | 105 |
| Generalities | 6 | |
| Training | 31 | |
| Assessment of professional practices | 41 | |
| Management of adverse events | 12 | |
| Research | 15 | |
| 4 | Call handling | 32 |
| Quantitative indicators | 7 | |
| Good practices | 25 | |
| 5 | Postcall support | 5 |
| Total | 360 | |
| From the observation | 158 | |
| From the rapid review | 202 | |
ARM, medical regulation assistant; MR, regulator doctor.