Table 5

Patient experience

Characteristic	Incoming P3 patients (n=79)
Average wait time (days) (range)	184 (62–228)
Survey question	Incoming P3 patients (n=7)
Were you satisfied after your appointment with the rheumatologist?
Definitely	6 (86%)
For the most part	1 (14%)
Somewhat	0
Not at all	0
Was it easily understood who is involved in your care plan?
Definitely	6 (86%)
For the most part	1 (14%)
Somewhat	0
Not at all	0
Did a member of the staff explain your care plan in a way you could understand?
Definitely	6 (86%)
For the most part	1 (14%)
Somewhat	0
Not at all	0
I did not need an explanation	0
Before your appointment, what were your expectations for your appointment? Check all that apply.
To receive a diagnosis	6
To receive a care plan to be carried out by my rheumatologist	1
To receive a care plan to be carried out by my primary care/family doctor	1
To receive education about my condition	2
Other	0
During your appointment, you received (check all that apply):
A diagnosis	4
A care plan to be carried out by my rheumatologist	3
A care plan to be carried out by my primary care/family doctor	1
Education about my condition	2
A plan for further investigations	1
After your appointment, did your appointment meet your expectations?
Definitely	4 (57%)
For the most part	2 (29%)
Somewhat	1 (14%)
Not at all	0
Following today’s appointment, how likely do you think your care plan can be put into action?
Very likely	6 (86%)
Somewhat likely	1 (14%)
Neutral	0
Somewhat unlikely	0
Very unlikely	0
Did you receive written information by the end of your appointment?
Yes	3 (43%)
No	4 (57%)
Do you have a family doctor?
Yes	6 (86%)
No	1 (14%)