(1) Rationale | Behavioural health (BH) is a key part of overall health BH is intertwined with physical health Primary care clinics are important settings for managing BH %% of patients present to PC settings w/ BH concerns %% of patients receive BH care in PC settings %% individuals who complete suicide has been seen in PC w/in past ## months
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(2) Technical knowledge | Enhancing familiarity with standardised measures, including how to read results Managing screener results within the electronic health record
| How to use the electronic rating scale system, including how it interfaces w/ electronic health record How to manage error messages that commonly arise in the electronic system How to manage workflow based on the PHQ-2 response
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(3) Providing language | Language for providing feedback to patients based on rating scale results Interviewing techniques used in behavioural health (eg, asking open-ended questions as opposed to yes/no questions) Using a strengths-based approach
| Language for introducing measure (eg, describing the concept of ‘behavioural health vital signs’) How to address patient concerns about completing the screener
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(4) Providing follow-up | | |
(5) Taking a collaborative approach | Having discussion-based portions of trainings in addition to more formal presentations on the tool Recognising provider and clinic staff expertise in the primary care setting Asking for provider and clinic staff feedback on the tool
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