Table 2

Samples of feedback received through a survey question: ‘How do you think the departmental SRS process map would be beneficial for other departments’?

‘Their systematic way of dealing with incidents and teamwork could be a model for other departments’ Medication Safety Officer representative.‘The oncology SRS process map should be shared with all departments to facilitate feedback and improve interdepartmental communication’
Manager of Nurse Service representative.
‘It would be beneficial by facilitating teamwork and ending the culture of blaming others, thinking of ways to improve the system instead’
Departmental Quality Specialist representative.
‘It would be beneficial in enhancing communication between departments, accelerating the resolution of pending and trending incidents’
Pharmaceutical Service representative.
‘It provides the opportunity to explore other resolution methods to incidents. It also helps in tracking trending incidents’
Manager of Nurse Service representative.
  • SRS, safety reporting system.