Samples of feedback received through a survey question: ‘How do you think the departmental SRS process map would be beneficial for other departments’?
| ‘Their systematic way of dealing with incidents and teamwork could be a model for other departments’ Medication Safety Officer representative. | ‘The oncology SRS process map should be shared with all departments to facilitate feedback and improve interdepartmental communication’ Manager of Nurse Service representative. |
| ‘It would be beneficial by facilitating teamwork and ending the culture of blaming others, thinking of ways to improve the system instead’ Departmental Quality Specialist representative. | ‘It would be beneficial in enhancing communication between departments, accelerating the resolution of pending and trending incidents’ Pharmaceutical Service representative. |
| ‘It provides the opportunity to explore other resolution methods to incidents. It also helps in tracking trending incidents’ Manager of Nurse Service representative. |
SRS, safety reporting system.