Table 3

Press Ganey patient experience result (Arrival Domain) at Alhada Armed Forces Hospital emergency department for the third quarter (before NO WAIT intervention) and fourth quarter (after NO WAIT intervention) of 2019

QuestionDomainnQuarter 3, 2019Quarter 4, 2019Embedded Image
Waiting time before staff noticed your arrivalArrival38455.9869.4613.48Embedded Image
Helpfulness of the person who first asked you about your conditionArrival39560.1072.9112.81Embedded Image
Comfort of the waiting areaArrival39444.3656.7212.36Embedded Image
Waiting time before you were brought to the treatment areaArrival39740.3554.9114.56Embedded Image
Waiting time in the treatment area, before you were seen by a doctorArrival39647.2057.5110.31Embedded Image