Team | Project | Change ideas tested | Change concept used |
Bedford CAMHS | Withdrew prior to testing | ||
City and Hackney CAMHS ADHD Team | To reduce the average length of time from 'referral to the service' to 'ADHD assessment feedback' to 12 weeks by September 2018 | Sending out a screening pack at the point of referral to be returned before first appointment | 71.Change the order of process steps |
School Observations to be done for complex cases only | 16.Find and remove bottlenecks | ||
Using the Special Needs Assessment Profile (SNAP) screening instead of longer Conners with schools | 8.Match the amount to the need | ||
Using checklist to discuss and allocate referrals to staff | 51.Standardisation (create a formal process) | ||
Single clinicians from the pathway to do assessment clinics with ADHD referrals within a 5 week time frame. | 11.Change targets or set points | ||
City and Hackney CAMHS Crisis Team | To improve service user experience within the Crisis Pathway by 20% on feedback questionnaire by December 2018 | Redesigning Care Plans with service users | 38.Listen to customers |
Redesigning information provided to service users | 34.Focus on core process and purpose | ||
Newham CAMHS Emotional and Behavioural Team | To reduce the length of time that young people spend in treatment by 25% (1 year to 9 months) by December 2018 | Closure Days for Staff to close off cases | 29.Take care of basics |
Split Multidisciplinary Team (MDT) meetings into smaller groups | 19.Do tasks in parallel | ||
Developing a diary system to book MDT discussion in advance | 23.Match inventory to predicted demand | ||
Tower Hamlets CAMHS Triage Team | To reduce the average wait time from receipt of referral to decision made within front door team by 20% before December 2018 | Daily discussions for new referrals | 16.Find and remove bottlenecks |
Developing system to highlight breaches | 55.Develop contingency plans | ||
Duty staff to screen breaches | 35.Share risks | ||
Tower Hamlets CAMHS Neurodevelopmental Team | To reduce waiting time from referral to receipt of assessment report to 16 weeks by Feb 2019 | Observers to write Autism Diagnostic Observation Schedule reports after assessments | 49.Extend specialist’s time |
Standardised template for writing up reports | 51.Standardisation (create a formal process) |
CAMHS, Child and Adolescent Mental Health Services.