Site | Implementation outcomes: adoption/uptake Actions to engage in the work of the collaborative | Improvement initiatives | Service outcomes or patient outcomes | |||
% attendance Learning sessions (n7) (median71%) | % attendance Mentor-coach calls* (median 71.5%) | Number of assignments submitted (of 7) (median 7) | Regularity of weekly team meetings | Types of initiatives† | Reported changes in service efficiency or in patient health | |
1 | 71% (5/7) | 93% (25/27) | 7 | Most of the time | Cervical cancer screening† | |
2 | 86% (6/7) | 83% (24/29) | 7 | Most of the time | Diabetes care (DidNotShow letters)† | |
3 | 100% (7/7) | 76% (22/29) | 6 | Irregular meetings | Efficient office visit workflow (cycle time) | |
4 | 71% (5/7) | 83% (24/29) | 7 | Most of the time | Cervical cancer screening† | Increased cervical cancer screening rates from 32% to 40% |
5 | 86% (6/7) | 85% (23/27) | 7 | Almost all of the time | Efficient office visit workflow† Early arrival time communication† | |
6 | 86% (6/7) | 72% (21/29) | 7 | Almost all of the time | Mammography screening† | Increased mammography screening rates from 67% to 71% |
7 | 71% (5/7) | 31% (9/29) | 7 | Most of the time | Reducing no shows† | Improved rate of rescheduling patients who had not shown up for an appointment, from 37% to 57% |
8 | 57% (4/7) | 21% (6/29) | 7 | Stopped meeting | Access to appointment process | |
9 | 71% (5/7) | 44% (12/27) | 6 | Most of the time | Patient experience and clinical workflows redesign (chart prep for post emergency room visits)† | |
10 | 71% (5/7) | 63% (17/27) | 5 | Irregular meetings | Improving control of hypertension and low-density lipoprotein (LDL) | |
11 | 29% (2/7) | 14% (4/29) | 2 | Stopped meeting | ||
12 | 86% (6/7) | 37% (10/27) | 6 | Most of the time | Pre visit planning† Referral process† | |
13 | 100% (7/7) | 78% (21/27) | 7 | Most of the time | Uncontrolled diabetes intervention† | Decrease in HbA1c in population of patients with diabetes, from 10.44 to 8.6, in 6 months |
*One National Cooperative Agreement (NCA) coach held 29 calls, the other NCA coach held 27 calls.
†Indicates a playbook was submitted for the improvement initiative.