| (1) The hospital physiotherapy department has a culture of continuous learning, improvement and open dialogue. | |
| (2) The hospital physiotherapy department ensures the promotion of staff expertise that is consistent with the demand for care. | Structure of team (Bachelor/Masters) Continuity of quality PDCA (Plan–Do–Check–Act) cycle Training plan Expertise Specialisations Attitude to delivering quality Quality passport
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| (3) The hospital physiotherapy department uses a planning and control cycle to work on achieving its goals in the short, medium and long term, with a policy plan that fits within the frameworks of organisational policy. | Quality plan Financial possibilities Innovation and modernisation Visibility Continuity of care Critically monitoring process indicators and acting accordingly Efficiency of operational process Service quality
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| (4) The hospital physiotherapy department forms an integral part of the overall patient and hospital process. | Care trajectories: forming an integral part of Demonstrable effectiveness Commitment to internal training Movement-related care Innovation and modernisation Added value of physiotherapy in the process Supplementary diagnostics Uniformity of treatment Evaluation based on clinimetrics Endpoints of treatment Multidisciplinary cooperation Care networks: role and position
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| (5) The hospital physiotherapy department implements a patient-oriented policy. | Contribution to patient’s ability to cope independently Provision of information to patient Patient self-determination Sufficient care Patient-oriented Patient safety Handover Opening times Accessibility
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| (6) The hospital physiotherapy department systematically ensures that the physiotherapeutic interventions undertaken by its employees are of the highest possible quality. | Clinical reasoning Peer review Patient file checks EBP (evidence-based practice) conditions (access to literature) EBP (evidence-based practice) Endpoints of treatment Implementation of new processes/treatment policy Protocols; topicality, management, application Guidelines Evaluation based on clinimetrics
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| (7) The hospital physiotherapy department collects feedback on its performance from stakeholders and staff and takes action that is based on this feedback. | Employee satisfaction Customer satisfaction Patient satisfaction
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