Table 1

PDSA cycle interventions

11a Replace unscheduled NEW slots with RET slots
22a Replace 6 of 8 NEW slots per week with HFU/UC/PHY/RET
2b Number of NEW slots per week based on resident’s time to third RET
  • ≥ 90 days=no NEW

  • 45–89 days=1 NEW

  • ≤ 45 days=2 NEW

2c Change all slots to RET for residents with only one clinic in a 4-week timeframe
  • HFU, hospital follow-up; PHY, physical; RET, return; UC, urgent care.