Name | Options | Text used in survey | Alias | Words (FKG) | Notes |
Care provided | |||||
Patientexperience | Excellent–poor | How are we doing? | howRwe | 18 (2.2) | Patient experience (howRwe) covers peoples’ perception of the care and service provided by a specific service in terms of compassion, communication, access and organisation.20 |
Kindness | Treat you kindly | Kind | |||
Listen/explain | Listen and explain | Talk | |||
Prompt | See you promptly | Prompt | |||
Organised | Well organised | Organised | |||
Service integration | Strongly agree–disagree | How well do services work together? | Integration | 35 (2.9) | Service integration captures how well services collaborate.62 |
Services talk together | Services talk to each other | Talk | |||
Service knowledge | Staff know what other services do | Aware | |||
Repeat story | I do not have to repeat my story | Repeat story | |||
Services work together | Different services work well together | PartOfTeam | |||
Provider culture | |||||
Privacy | Strongly agree–disagree | Thinking about how we use your data | Privacy | 37 (4.5) | Privacy covers patients’ perceptions of data protection, sharing and information governance.63 |
Data are safe | My data is kept safe and secure | SecureData | |||
Data shared as needed | My data is only shared as needed | ShareData | |||
Can see/check data | I can see and check my data | CheckData | |||
Happy about data use | I am happy about how my data is used | DataSatis | |||
Innovation | |||||
Digital confidence | Strongly agree–disagree | Digital devices include computers, smartphones and tablets | DCS | 36 (6.8) | Digital confidence assesses people’s confidence in using digital apps and similar devices.64 |
Digital usage | I use a digital device frequently | DigitalUse | |||
Peer usage | Most of my friends use digital devices | PeerUse | |||
Access to help | I can usually get help if I am stuck | Supported | |||
Confident digitally | I feel confident using most digital devices | DigitalConf | |||
Product confidence | Strongly agree–disagree | How do you feel about (this product)? | PCS | 25 (4.7) | Product confidence coversunderstanding of and confidence in using a specific innovation, application or product.65 |
Frequent user | I use it frequently | ProductUse | |||
Confident user | I feel confident using it | SelfAssured | |||
Know benefits | I know the potential benefits | Positives | |||
Know problems | I know potential problems | Negatives | |||
User satisfaction | Strongly agree–disagree | What do you think of (this product)? | UX | 33 (0.5) | User satisfaction focuses on people’s perception of how much an innovation is useful and easy to use, availability of help and overall satisfaction.66 |
Helps me | It helps me do what I want | HelpsMe | |||
Easy to use | It is easy to use | EasyToUse | |||
Can get help | I can get help if I need it | Support | |||
Product satisfaction | I am satisfied with this product | ProdSatis | |||
Digital readiness | Strongly agree–disagree | New ideas in this field of work | DigitalReady | 30 (4.4) | Digital readiness covers how ready people are to use digital innovations and their innovativeness.67 |
Digital use | I use a digital device frequently | DigitalUser | |||
Confidence | I feel confident using most digital devices | DigitalConf | |||
New ideas needed | New ideas are needed | OpenToIdeas | |||
Keep up to date | I keep up with new ideas | WellInformed |
FKG, Flesch Kincaid Grade.