Table 5

HCAHPS questionnaire average per cent top box score results by category

Overall (%) (n=125)Elective (%) (n=26)Emergency (%) (n=99)
Communication with nurses (Q1–3)869484
Communication with doctors (Q5–7)859682
Responsiveness hospital staff (Q4,11)343033
Pain management (Q13,14)807781
Communication about medicines (Q16,17)573561
Discharge information (Q19,20)348221
Cleanliness of hospital (Q8)213118
Quietness of hospital (Q9)587753
Hospital rating (Q21)617757
Recommend the hospital (Q22)556254
  • Highlighted are the targets met with scores >70%.

  • HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.