HCAHPS questionnaire average per cent top box score results by category
| Overall (%) (n=125) | Elective (%) (n=26) | Emergency (%) (n=99) | |
| Communication with nurses (Q1–3) | 86 | 94 | 84 |
| Communication with doctors (Q5–7) | 85 | 96 | 82 |
| Responsiveness hospital staff (Q4,11) | 34 | 30 | 33 |
| Pain management (Q13,14) | 80 | 77 | 81 |
| Communication about medicines (Q16,17) | 57 | 35 | 61 |
| Discharge information (Q19,20) | 34 | 82 | 21 |
| Cleanliness of hospital (Q8) | 21 | 31 | 18 |
| Quietness of hospital (Q9) | 58 | 77 | 53 |
| Hospital rating (Q21) | 61 | 77 | 57 |
| Recommend the hospital (Q22) | 55 | 62 | 54 |
Highlighted are the targets met with scores >70%.
HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.