Patient distribution
| Eligible patients physically in ED at time of handover (n) | Patients included in handover (n) | % of eligible Patients included in handover (verbal; written) | |
| Pre-improvement (baseline) | |||
| Active ED are (EM MRP) | 57 | 42 | 73.7 |
| Referred/admitted (non-EM MRP) | 112 | 51 | 45.5 |
| Sub-total | 169 | 93 | 55.0 |
| Process improvement | |||
| PDSA-1 | |||
| Active ED care (EM MRP) | 99 | 83 | 83.8 |
| Referred/admitted (non-EM MRP) | 159 | 107 | 67.3 |
| Subtotal | 258 | 190 | 73.6 |
| PDSA-2 | |||
| Active ED are (EM MRP) | 79 | 79 | 100.0 |
| Referred/admitted (non-EM MRP) | 159 | 116 | 73.0 |
| Subtotal | 238 | 195 | 81.9 |
| PDSA-3 | |||
| Active ED are (EM MRP) | 68 | 67 | 98.5 |
| Referred/admitted (non-EM MRP) | 152 | 115 | 75.7 |
| Subtotal | 220 | 182 | 82.7 |
| Postimprovement (sustainability audit) | |||
| Active ED care (EM MRP) | 82 | 77 | 93.9 |
| Referred/admitted (non-EM MRP) | 149 | 113 | 75.8 |
| Subtotal | 231 | 190 | 82.3 |
| Total patients | 1116 | 850 | 76.2 |
ED, emergency department; EM, emergency medicine; PDSA, plan-do-study-act.