Table 1

Weekly course structure, featured experts and module learning objectives

ModuleFeatured course expert(s)Learning objectives
All lessons
  • Ashish K. Jha, K.T. Li Professor of Global Health, Harvard University, Senior Associate Dean for Research Translation and Global Strategy at Harvard T. H. Chan School of Public Health, and Director of the Harvard Global Health Institute

  • Understand the following course learning objectives designed to expose participants to:

    • The importance of focusing on quality for improving population health.

    • A framework for understanding healthcare quality.

    • Approaches to quality measurement.

    • The role of information and communication technology in quality improvement.

    • Tools and contextual knowledge for quality improvement.

Week 1: Burden
  • David Bates, Chief Innovation Officer, Brigham and Women's Hospital

  • Understand the terms burden, harm, preventability and what they mean for healthcare quality.

  • Identify the similarities and differences in measuring quality in high-and-low-income countries.

  • Identify quality measurements specific to ambulatory care.

  • Discuss the frequency of medication errors as one measure of quality.

Week 2: Measurement
  • Jishnu Das, Lead Economist, World Bank Group

  • Niek Klazinga, Head, Healthcare Quality Indicators Project, OECD Health Division

  • Understand quality variation across healthcare systems and geographies.

  • Discuss categories of healthcare resources and how they are allocated based on geography, disease frequency, political factors and more.

  • Understand global healthcare quality indicators.

  • Compare how countries with and without large-scale healthcare data infrastructure can measure and understand quality. Understanding healthcare quality.

Week 3: Standards
  • Allen Kachalia, Chief Quality Officer, Brigham and Women's Hospital

  • Understand the role of the legal regulations in creating and measuring quality.

  • Identify the ways in which accreditation, staffing ratios, compensation, deterrence and negligence impact healthcare quality.

  • Discuss practitioner licensing across geographies.

  • Compare patient compensation for healthcare mistakes across geographies.

Week 4: Quality improvement
  • Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement

  • Agnes Binagwaho, Vice Chancellor, University of Global Health Equity and Former Minister of Health of Rwanda

  • Understand the Plan Do Study Act framework for implementing and evaluating healthcare quality standards.

  • Identify key characteristics in healthcare leadership.

  • Understand the role of accountability in healthcare quality.

Week 5: Health information technology and data
  • Julia Adler-Milstein, Associate Professor, University of Michigan

  • Understand a Health Information Exchange.

  • Discuss the role information technology plays in gathering, storing and analysing healthcare data.

  • Identify the role and utility of electronic health records.

  • Understand how health data is gathered, stored and shared across geographies.

Week 6: Management
  • Raffaella Sadun, Associate Professor, Harvard Business School

  • T.S. Ravikumar, Former Director and CEO, Jawaharlal Institute of Postgraduate Medical Education and Research

  • Understand the role that managers can plan in implementing and improving quality and patient outcomes.

  • Identify the ways in which the quality of management itself can be measured.

  • Discuss the Virginia Mason Hospital system as an example of management and improving healthcare quality.

  • Discuss the example of the Jawaharlal Institute of Postgraduate Medical Education (JIPMER) and its role in improving quality.

Week 7: Role of patients
  • Ronen Rozenblum, Director of Business Development, Centre for Patient Safety, Research, and Practice, Brigham and Women's Hospital

  • Felix Greaves, Deputy Director, Science and Strategic Information, Public Health of England

  • Understand the meaning of patient-centred care.

  • Identify ways in which the patient experience can be measured and therefore improve health outcomes.

  • Discuss process improvements that can lead to better patient-centred care.

  • Understand hospital and doctor ratings online.

  • Identify the impacts that social media can have in shaping attitudes about a healthcare provider.

Week 8: Public systems
  • Julio Frenk, Former Dean, Harvard T.H. Chan School of Public Health

  • Ed Kelley, Director, Department of Service, Delivery, and Safety, WHO

  • Discuss healthcare reform in Mexico as an example of government influencing health outcomes.

  • Understand the role the WHO plays in measuring and contributing to health outcomes.