Observation and patient report results
| Actions performed by attending physician | Observations on rounds (n=146) | Patient reports (n=106) |
| Knock before entering the room | 35% | 59% |
| Introduce themselves | 50% | 95% |
| Explain their role | 40% | 85% |
| Introduce other members of the medical team | 44% | 54% |
| Address the patient by name | 59% | 89% |
| Address friends/family in the room | 58% | 98% |
| Attempted to be at eye level | 59% | 57% |
| Asked permission prior to performing physical examination | 41% | 93% |
| Asked if the patient/family had any questions | 40% | 87% |
| Asked if the patient understood the plan of care | 20% | 72% |
| Average duration of patient interaction | 5 min and 34 s | – |
| Know physician’s name | – | 41% |
| Understand diagnosis | – | 4.03/5 |
| Understand plan | – | 3.82/5 |
| Physician listens without interruption | – | 4.92/5 |
| Physician spent sufficient time with patient | – | 4.52/5 |
| Communication between teams | – | 4.37/5 |