Table 1

Number of items in each hospitality domain for a standard hospital care

Hospitality domain	Objective observation	Patient questionnaires
1. Reception and information of the patients from the entrance to the exit of the hospital	27	5
2. Cleanliness, comfort and environment	94	5
3. Proposed services	11	7
4. Culture, relaxation and well-being	12	6
5. Meals	7	21
6. Linen	16	6
7. Quality of the relationship with the healthcare providers		21
Total	167	71

The questionnaire is customised for specific settings (such as standard hospital care and outpatient visits). The example of standard hospital care is given.