Process | |
Eligible patients who refused to participate in tele-clinics | Percentage of patients that were eligible for tele-clinic and approached but refused (and reasons why). |
Percentage of patients that did not attend | Baseline: percentage of patients that did not attend face-to-face clinics. |
Score: percentage of patients that did not attend tele-clinic. |
Blood test result quality | Baseline: percentage of correct blood test results for face-to-face clinics. |
Score: percentage of correct blood test results for tele-clinics. |
Blood test result availability | Baseline: percentage of blood test results available for face-to-face clinics accessed via renal Information Technology system or Trust pathology laboratory system. |
Score: percentage of blood test results available for tele-clinics accessed via renal IT or Trust pathology laboratory system. |
Average minutes per consultation | Baseline: allocated time for face-to-face consultations |
Score: length of tele-clinic consultations (only time spent on the phone). |
Outcome | |
Patient experience | Overall satisfaction about tele-clinic and proportion of participants who would recommend this to other patients. |
Travel miles saved by patients | Average miles normally travelled to face-to-face appointments. |
CO2 emissions | Miles travelled to face-to face appointments combined with transport used. |
Balancing | |
Number of unplanned admissions | Percentage of patients requiring urgent admission within 1 month of tele-clinic. This would potentially measure the safety of tele-clinics and any clinical deterioration that was not picked up during the tele-clinic consultation. |
Cost of service | Total cost savings per tele-clinic (reduced tariff balanced by number of patients who did not attend). We negotiated with specialist commissioners a £30 less tariff for tele-clinics compared with face-to-face clinics. |
Inappropriate booking of patients into tele-clinic | Number of patients who are not eligible for tele-clinics or those incorrectly booked into tele-clinics. |