Representation of how often the RN case managers versus the provider from the index admission agreed with the patients’ perspective of what contributed readmission
| Patient identified issues, count (%) | Agreement | Provider, count (%) | RN case managers, count (%) |
| System issues: 103 (58) | Agreed with patient | 2 (2) | 66 (37) |
| Agreed: patient and system issues caused | N/a | 15 (8) | |
| Disagreed: patient issues | 20 (20) | 13 (7) | |
| Disagreed: nothing could have been done different | 42 (42) | 9 (5) | |
| Total agreement on system issues | 2 (2) | 81 (45) | |
| Nothing could have been done different: 75 (42) | Agreed with patient | 30 (30) | 64 (36) |
| Disagreed: patient issues | 7 (7) | 6 (3) | |
| Disagreed: system issues | 0 | 4 (2) | |
| Disagreed: patient and system issues | N/a | 1 (1) | |
| Total agreement that nothing could have been done different | 30 (30) | 64 (36) | |
| Total agreement | 32 (32) | 145 (81) | |
| Total disagreement | 69 (68) | 33 (19) |
Patients felt that 58% of the time system issues contributed to their readmission.
RN case managers agreed with patients that systems issues contributed to the readmission 45% of the time while providers agreed only 2% of the time.
N/a, not any