Sample of patient free-text responses
| Patient free-text responses related to posters and video | Free-text response to ‘Did staff keep you informed of your care within the Emergency Department?’ |
| Posters helped me understand how A&E worked. | Was informed every step of the way. |
| Poster helpful and useful. | No communication while in waiting room. |
| I have dyslexia but would be able to listen or watch a video explanation. | Young doctor was very nice and made me feel at ease. |
| Did not have glasses on to read a poster but staff were informative. | Was told what was happening next. |
| Was impressed with poster as I work in computer design. | It was not very clear on what would happen to me. |