Table 1

Sample of patient free-text responses

Patient free-text responses related to posters and videoFree-text response to ‘Did staff keep you informed of your care within the Emergency Department?
Posters helped me understand how A&E worked.Was informed every step of the way.
Poster helpful and useful.No communication while in waiting room.
I have dyslexia but would be able to listen or watch a video explanation.Young doctor was very nice and made me feel at ease.
Did not have glasses on to read a poster but staff were informative.Was told what was happening next.
Was impressed with poster as I work in computer design.It was not very clear on what would happen to me.