Table 1

Descriptor of results

DescriptorBaselineTargetRPIW30
days
60
days
90
days
180
days
%
Improvement
Median time from receipt of referral to initiating opiate replacement therapy56 days22 days29 days56 days56 days25 days21 days Embedded Image 63
Median score in patient experience tool21 points25 points21 points21 points21 points22 points20 points Embedded Image 5
Percentage DNAs for first appointment39%25%42%42%33%25%41% Embedded Image 5
Standard work for referral pathway into serviceLevel 1Level 4Level 3Level 3Level 3Level 3Level 3 Embedded Image 50
No of clients transferred or discharged from the specialist service per week1 client14 clients1 client1 client1 client1 client1 client Embedded Image 0
Percentage room usage for screening/assessment/ treatment per week49%85%49%49%57%75%65% Embedded Image 32
  • DNA, did not attend; RPIW, rapid process improvement workshop.