Descriptor | Baseline | Target | RPIW | 30 days | 60 days | 90 days | 180 days | % Improvement | |
Median time from receipt of referral to initiating opiate replacement therapy | 56 days | 22 days | 29 days | 56 days | 56 days | 25 days | 21 days | 63 | |
Median score in patient experience tool | 21 points | 25 points | 21 points | 21 points | 21 points | 22 points | 20 points | 5 | |
Percentage DNAs for first appointment | 39% | 25% | 42% | 42% | 33% | 25% | 41% | 5 | |
Standard work for referral pathway into service | Level 1 | Level 4 | Level 3 | Level 3 | Level 3 | Level 3 | Level 3 | 50 | |
No of clients transferred or discharged from the specialist service per week | 1 client | 14 clients | 1 client | 1 client | 1 client | 1 client | 1 client | 0 | |
Percentage room usage for screening/assessment/ treatment per week | 49% | 85% | 49% | 49% | 57% | 75% | 65% | 32 |
DNA, did not attend; RPIW, rapid process improvement workshop.