Summary of the Plan-Do-Study-Act cycles
| Cycle | Plan/Predication | Do | Study | Act | Timeline |
| 1 | A percentage of repeat prescriptions are not available for collection. | Point prevalence of percentage of prescriptions available for collection | 269/292 (92.1%) repeat prescriptions were available for collection. | Mapped out repeat prescription process | July 2016 |
| 2 | Percentage not available for collection will be reduced by proactively advising patients that their prescription had not been processed. | Repeat point prevalence of percentage of prescriptions available for collection | 260/267 (97.4%) repeat prescriptions were available for collection. | Reduced the number of prescriptions not available Repeat the process to check sustainability | September 2016 |
| 3 | Percentage of prescriptions not available for collection will remain low if the process of proactively advising patients (that prescriptions have not been processed) has been sustained. | Repeat point prevalence of percentage of prescriptions available for collection | 350/364 (96.2%) repeat prescriptions were available for collection. | Improvement has been sustained and will be checked periodically. | November 2016 |
| 4 | Percentage not available for collection will remain low as staff have found increased efficiency and reception area runs more smoothly. | Repeat point prevalence of percentage of prescriptions available for collection | 314/323 (97.2%) repeat prescriptions were available for collection. | Improvement remains sustained. Incidents of repeat prescriptions are not available to be discussed at weekly staff meeting. | February 2017 |