@article {Pitchforthu202230.w1115, author = {Jacqueline Pitchforth and Claire Lemer}, title = {Improving the use of phlebotomy services in a paediatric inpatient setting}, volume = {2}, number = {2}, elocation-id = {u202230.w1115}, year = {2014}, doi = {10.1136/bmjquality.u202230.w1115}, publisher = {BMJ Open Quality}, abstract = {The aim of this project was to improve the use of the current Paediatric Phlebotomy service. The main problem identified was the lack of a system to notify medical teams of unsuccessful blood requests. A phlebotomy process map was constructed to help analyse reasons why failure to notify occurred. Pre and post intervention audits were conducted using the number of unsuccessful blood requests notified as a baseline measurement. The initial intervention was modified based on feedback during the process. A 44\% improvement in the number of unsuccessful blood requests notified and a potential cost savings of {\textsterling}6240 was demonstrated in the post-intervention audit. Further work is required as to whether these improvements can be increased, sustained and be cost effective.}, URL = {https://bmjopenquality.bmj.com/content/2/2/u202230.w1115}, eprint = {https://bmjopenquality.bmj.com/content/2/2/u202230.w1115.full.pdf}, journal = {BMJ Open Quality} }