Strategy
Nominated link nurses or their representatives from the collaborative wards were invited to attend each learning session, which were facilitated by the working group. Five separate learning sessions were used to teach both the basics of AKI and QI, and then to facilitate PDSA cycles and phased implementation of practice with the 10 collaborative wards and pharmacy group. The PDSA cycles were designed to generate ward-specific small tests of change. These could be performed in individual real-world ward environments and then brought back to the group to discuss lessons, limitations and scope for adoption to other wards. The following section describes the individual topics and the phased intervention or PDSA cycles undertaken within each.
AKI e-alerts
E-alerts appear as a red text alert with AKI stage and date of AKI stage entered into EPR in the patients’ demographics banner. The AKI alert is updated if the AKI stage changes but the alert does not disappear, to remind the clinician that patient remains at risk of AKI.
Some feedback was given regarding the alert remaining constantly red, and that this could be a significant cause of alert fatigue. There was also a period where the Critical Care Unit’s laboratory data were not pulling through to the Qlikview, but this was recognised and rectified.
Safety huddle
Each day, nurses on each ward have a safety huddle that occurs at the changeover of shifts that include details of important safety concerns for individual patients.
PDSA 1: trialled highlighting patients with AKI and indicating AKI stage at handover.
PDSA 2: the nursing team incorporated this into the safety huddle
PDSA 3: added any outstanding aspects of the AKI bundle.
PDSA 4: feedback to the lead nurse of completed tasks from the AKI bundle during the shift.
The PDSA cycles were evaluated with qualitative feedback during phase I and the working group supported the nurses to develop a system to ensure the AKI bundle was actioned reliably. This intervention generated discussion with the responsible clinician, anecdotally improving communication around AKI. There are challenges as the e-alert does not disappear when the AKI has resolved: this requires a manual trawl by the nurse in charge of the patient of the creatinine results and AKI stage to update the handover list.
AKI bundle
Each section of the AKI bundle required individual attention and is described below (figure 2).
The conception of the bundle and the acronym ‘SALFORD’, development of bundle and badge-sized ‘business cards’ with the acronym on. Overall there was little interest in, or use of, the cards; however, the acronym became embedded in EPR.
There was poor engagement with completing the bundle documentation. Feedback focus groups stated that the form was not user-friendly, not intuitive and appeared to be designed for audit purposes rather than improving AKI care.
Sepsis and other causes of AKI
This part of the bundle was incorporated into a programme of education to identify and manage AKI. This is described in more detail in section ’Education: Moodle and formal teaching'.
ACE-I/ARB, ‘nephrotoxic’ or ‘volume toxic’ medications
The pharmacy team took ownership for the medicines reconciliation proforma and auditing their own performance. Alongside this, educational material and case studies were included in the medical staff education work stream.
PDSA 1: development of medicines reconciliation pro forma to audit and document recommendations, and which junior doctor this was discussed with.
Audit of this work after cycle 1 showed that 76% of patients were reviewed within 24 hours and >90% of patients had recommendations for medication dose adjustments and 80% had a medication that was recommended to be suspended. Sixty-three per cent were taking at least one volume toxic or nephrotoxic medication. Ninety-five per cent of recommendations made by the pharmacy team were adhered to.20
PDSA 2: aimed to improve medicines reconciliation review to within 24 hours of new AKI Monday to Friday.
Unexpected benefits in this area were that the pharmacy team became their own monitors and performance regulators. They dedicated time for AKI medicines reviews and act as a human reminder for e-alerts to medical staff by documenting with whom they have discussed the medicines recommendations.
Labs and leaflet
This part of the bundle was aimed at ensuring that appropriate follow-up monitoring of creatinine (labs) was performed and that patient information was provided (leaflets). The need for a repeat creatinine was conveyed through education.
A basic patient information leaflet was designed for AKI. There were several issues with the patient information leaflet, such as determining who had the responsibility to give it to the patient and who was responsible for accompanying information such as sick day guidance or fluid guidance. The documentation of either of the above was dismal.
The reading age and language in the patient information leaflet was pitched too high for widespread comprehension. As a result, new leaflets are being developed with the help of a patient advisory group, and a short video is currently under development.
Fluid balance
Intervention: Healthcare and nursing staff formally signed over responsibility of appropriate fluid balance monitoring for patients with AKI from outgoing to incoming staff during safety huddles. This was difficult to quantify in terms of success and will need formal audit.
Specific education at induction and a healthcare-specific Moodle learning resource and quiz were developed.
Obstruction
Education sessions included reminders to doctors and nursing staff that up to 5% of AKIs are caused by obstruction and that bladder scanning or ultrasound imaging of the upper urinary tract should be considered. Ultrasound scans within 24 hours are indicated for a patient with an AKI 3 and no other obvious cause.
Renal/critical care referral
The reasons for referral were agreed by the nephrology consultants in the steering group: non-resolving AKI 3; possible intrinsic renal disease; AKI in patients with pre-existing CKD stages 4 or 5; AKI in transplant patients; severe AKI complications. Education regarding when patients should be referred to renal services were conveyed through education.
Dipsticks
Education was targeted at healthcare assistants and nurses performing and documenting fluid balance and urine dipsticks. A trial of performing urine dipstick on all patients admitted to the Medical Admissions Unit, regardless of AKI, was discontinued over concerns of an increase in inappropriate antibiotic prescriptions with minimal other changes in management.
Education: Moodle and formal teaching
A substantial programme of education was undertaken across the Trust site. This was developed in conjunction with the Trust learning and development team. Teaching events were undertaken at induction, foundation and core medical training compulsory curriculum education sessions, and for emergency village staff (doctors, nurses, advanced nurse practitioners). Online versions of these were also available, and an accompanying online quiz to test knowledge was successfully completed by over 1000 employees by December 2016.
PDSA 1: introduction of non-mandatory online learning, completion rates showed 110 in the first month.
PDSA 2: engagement of nurse champions, some ward matrons supported the learning by withholding off-duty until staff nurses had completed it, 384 tests were completed in the following two months.
PDSA 3: AKI learning now part of mandatory induction for all staff. Foundation and core medical trainees also have additional annual face-to-face education sessions via case-based discussion.
Badges, stickers and information boxes
Different wards decided to create different ways of highlighting or managing patients with AKI. They developed magnetic badges for the patient allocation board, the boards behind each patient bed. They also created brightly coloured filing boxes to keep together AKI-related items such as printed information like the bundle assessments, fluid balance sheets and the patient information leaflets. These were of variable success because of staff rotation, so routine use of this strategy was abandoned.
AKI nurse champions
PDSA 1: Volunteer/nominated nurse champions attended learning sessions on behalf of their wards. They underwent additional training from the QI team and the learning and development team to gain more knowledge about AKI, QI theory and support in relaying this back to their base ward.
This QI project has taken place during a period of unprecedented demand on the NHS and staffing. Recruitment and retainment are issues affecting all areas of the Trust, and, as a result, it has been especially difficult to get both regular and reliable attendance by named individuals at these organised learning sessions. Despite email reminders to both individuals and ward managers and physical walk rounds to ensure attendance, it has been increasingly difficult to maintain a turnout.
PDSA 2: The learning sessions were reduced from full day to half day or shorter sessions; this improved the numbers registered at attendance for the remainder of the sessions.
Junior doctor AKI champions
Intervention: A select group of self-declared interested foundation doctors.
Owing to four monthly job rotations this was significantly less effective as an intervention than anticipated. The improvement work was also not fully supported from all wards, with poor buy-in from some senior clinicians. This created a significant barrier to supporting doctors or nurses working as AKI champions within these environments.
EPR AKI documentation
Several changes to the EPR were made.
Intervention 1: AKI assessment and AKI pharmacy assessment documents.
Intervention 2: An automated insertion on to the post-take ward round for AKI assessment.
Intervention 3: Discharge documents automatically alerted the need for AKI coding.
Intervention 4: An algorithm is being developed for automated advice on phlebotomy timing after discharge, based on stage and resolution of AKI.
An audit of completion of the AKI bundle document shows that use of the AKI document within 24 hours of first AKI e-alert by medical staff is at 1.9% (380 assessments completed for 19 699 AKI episodes). This clearly indicates that the AKI document itself is not responsible for the improvements seen.