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5 The importance of workforce wellbeing on quality and patient safety
  1. Søren Valgreen Knudsen
  1. Danish Center for Health Services Research and Psychiatry Region North Denmark

Abstract

Introduction The healthcare system faces major challenges regarding the well-being and safety of its workforce.1 High stress and burnout have a negative impact on job satisfaction and can result in staff leaving the healthcare system, especially when staff shortages are a significant issue. Stress and burnout also have a detrimental effect on the quality of care and patient safety. Strategies to improve the well-being of healthcare workers are crucial.

In 2019, The National Academy of Medicine published the report ‘Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being’.1 The report demonstrated the significant extent and consequences of burnout among healthcare professionals in the USA.1 Additionally, the report introduced a conceptual model to describe the various elements and levels that affect burnout and well-being, including their relation to quality and patient safety.

Methods A narrative review was conducted, applying the framework from The National Academy of Medicine to the context of the Danish healthcare system.

Results The presentation will provide preliminary results and discuss frameworks, tools, and evaluation methods related to work well-being, psychological safety, and burnout.

Reference

  1. National Academies of Sciences, Engineering, and Medicine 2019. Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being. Washington, DC: The National Academies Press. https://doi.org/10.17226/25521.

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